Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery. Returning can be done quickly and easily.
RETURN PERIOD:We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received.
RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items.
We do not offer direct exchanges. If you wish to exchange an item, you can return your order for and opt for a refund.
To start a return, you can contact us at office@mygando.com. Please note that the return shipping address will be provided to you once you have reached out to our customer service team."
When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.
Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
RETURN COSTS:Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
You can always contact us for any return question at office@mygando.com.
